Return & Refund Policy

Effective Date: April 11, 2024

At Gizriver, your satisfaction is our priority. If something isn’t right with your order, we’re here to help! This policy outlines our process for returns, refunds, and exchanges.

✅ Return Eligibility

You may return most items within 7 days of delivery if the following conditions are met:

The item is unused, undamaged, and in its original packaging
You provide order confirmation or proof of purchase
The item is not a clearance or non-returnable item (see below)

📦 How to Initiate a Return

To start a return, email our support team at returns@gizriver.com within 7 days of receiving your order. Please include:

Your order number
The product name/model
Reason for the return

We’ll reply with return instructions, including the return address and recommended shipping method. Be sure to pack the item securely.

🔁 Exchanges

We offer free exchanges if your item is:

Defective or damaged upon arrival
Incorrect (wrong size, color, or item sent)

To process an exchange, email support@gizriver.com with your order number, a photo of the issue, and a brief description. Contact us within 3 days of delivery.

💸 Refunds

Once we receive and inspect your returned item:

If approved, we’ll issue a full refund (excluding shipping if applicable)
Refunds are made to your original payment method
Processing may take 5–7 business days, depending on your bank or provider

🚫 Non-Returnable Items

We cannot accept returns on the following:

Items marked Final Sale or Clearance
Used, damaged, or incomplete items not caused by our error
Customized or special-order items
Items returned after 7 days of delivery

📦 Return Shipping

If the return is due to our error (defect or incorrect item), we will cover return shipping
If the return is due to a personal reason (e.g., changed mind, wrong item ordered), the customer is responsible for return shipping costs